FAQ's

IS THERE A COST TO ACCESS, DOWNLOAD OR USE ASSETS?

There is no charge to use the assets, provided you comply with the Terms of Use, individual asset Licence conditions and follow any Usage instructions or Brand Guidelines provided.

CAN'T FIND WHAT YOU ARE LOOKING FOR?

Submit ideas for new assets by filling out our contact form.

DO I NEED TO REGISTER OR LOGIN TO SEARCH FOR ASSETS?

In most cases, you can search through the Assets in the library without registering. From the home page or Assets page, you can use the search box to search either by keywords (tags), region or Asset id (if previously known). However by registering and logging in you may be able to find and access Assets that would otherwise not be visible to you, based on your user role and status. 

WHAT IS THE 'INSIDE STORIES' ABOUT?

New Zealand already has a well-deserved reputation for outstanding natural beauty, but that’s only a small part of the story. Our nation is filled with artists, business people, entrepreneurs, inventors and innovators whose stories are just as awe inspiring as our landscapes. These are New Zealand’s inside stories; tales that can only be told by our people and the those who interact with us. To get a realistic picture of this country’s contribution to the world, we knew we’d have to look far and wide. We couldn’t tell the real New Zealand story by just recounting one or two of our successes. We would need to talk to hundreds, if not thousands of people who have played a part in our global presence. So, that is what we have done. We’ve already interviewed expats, every day Kiwis and new New Zealanders, speaking to everyone from school kids to pensioners and everyone in-between. We have covered stories about food and wine, culture and invention, business, creativity and much, much more – it’s limitless. But we haven’t finished yet. We need more New Zealand Storytellers: people who can help us show the world just how truly amazing Kiwis are.  

WHO WAS INVOLVED IN 'INSIDE STORIES'?

'Inside Stories' is initially a series of interviews with a small, select group of famous and globally-recognizable people. The interviewees come from a wide range of backgrounds and categories ranging from sport, business, health, innovation, education, entrepreneurship and from Maori, Asian, Polynesian and other cultures. In fact, any person in our community who contributes to the country from the past, present and future could be a potential ‘story teller’. That's because we believe ‘fresh perspective’ will genuinely be communicated through the stories of many.

WHO IS THE 'INSIDE STORIES' FOR?

We have three main audiences – Global consumers, NZ Export Businesses and the New Zealand public:

Global Consumers – ultimately, our goal is to show the fresh perspective that New Zealand brings to the world: consumers, buyers, visitors, students, migrants and workers.

NZ Export Businesses - we want to help arm these businesses with the tools, content and expertise they need to make a difference on the world stage.

New Zealand General Public - we are also encouraging New Zealanders to help us spread the word, by liking, commenting and sharing the 'Inside Stories' video content with the world.

Ultimately, we want to encourage all New Zealanders to become storytellers!

HOW AND WHERE CAN THE INSIDE STORIES BE USED?

The content can be used within business meetings, events and presentations and other situations where you need to help reinforce the unique attributes that sets New Zealand apart. 

IS 'INSIDE STORIES' REPLACING THE ORIGINAL NEW ZEALAND STORY? CAN I STILL USE IT?

No, this new series of content is complementary to the original content and plays a different role. You can still use the original edit which can be found online via our toolkit here: https://toolkit.nzstory.govt.nz/assets/77087

WHATS NEXT FOR 'INSIDE STORIES'?

'Inside Stories' has been designed as an on-going content programme. We will continue to film more great people, both New Zealanders and friends of New Zealand, so we can share more amazing New Zealand stories with the world. The videos are modular, which allows us to create new edits based on specific regions e.g. Asia or sectors e.g. the creative arts.

WHO IS THE NZ STORY GROUP?

The NZ Story Group has been set up to enhance New Zealand’s reputation beyond natural beauty. In a competitive global economy, reputation matters. And it's important for a country like ours, with an economy that relies on the strengths of its exports, to continue to grow and diversify. The more we can do to ensure we’re all telling a broad, compelling and aspirational story about NZ, that’s grounded in our values and resonates with the world, the greater chance we have of attracting people to all that we offer. Put simply, we need to make New Zealand famous for more good things.

HOW WAS NZ STORY SET UP?

Development of the New Zealand Story was led by Tourism New Zealand, New Zealand Trade & Enterprise and Education New Zealand with extensive input from over 200 leaders from the primary sector, manufacturing, Māori, export industry, education and wider government services; through a series collaborative and robust private and public sector workshops. The story was then tested for relevance and authenticity in a range of international markets across both business and consumer audiences.

WHO IS ON THE BOARD OF NZ STORY?

The NZ Story board is made up of a mix of CEO's from our funding government agencies and Private Sector Directors:

  • Paul Brock (Board Chair)
  • Pete Chrisp (NZTE)
  • René de Monchy (Tourism NZ)
  • Grant McPherson (Education NZ)
  • Chris Seed (MFAT)
  • Dave Samuels (Te Puni Kokiri)
  • Ray Smith (MPI)
DO I NEED TO REGISTER OR LOGIN TO DOWNLOAD ASSETS?

Yes, all users are required to register/login in to be able to download any Asset from the Toolkit.

HOW DO I REGISTER?

From the home page, click on the ‘login/register' button in the top right corner. From there you need to supply and validate your email address and then set a password and complete your user profile. 

Once registered you will be assigned the default user role for registering users. To access some Assets and more advanced features you may be granted a different user role by the site Administrators. Alternatively, you may receive an emailed User Invitation with a different user role pre-assigned to you. If you need a different user role, please contact us

HOW DO I RECOVER MY LOST PASSWORD?

If you have lost your password, you will have to reset it. To do so, click the Forgotten Your Password link on the login form and enter your registered email address (the email you registered on this site with). We'll send you an email with instructions on how to reset your password. 

IS THERE A LIMIT TO THE LENGTH OF TIME I CAN USE AN ASSET?

That depends. If the Asset has an Expiry Date (which can be found in the Asset detail page and Licence detail panels when downloading, sharing and sending), you must cease all use of those Assets at the date of expiry. If there is no Expiry Date, then you can use the Asset as long as you like OR until the owner of the IP (in most cases the brand/company/organisation providing it to you) requests that you cease using it. 

WHY IS THE SOUND NOT WORKING IN SOME OF THE VIDEO CLIPS?

Some of the videos available are raw footage and do not include a soundtrack. Usually you will see an Audio icon overlay indicating if the video has an Audio track. 

CAN I EDIT THE ASSETS I DOWNLOAD?

Brand identity and logos should never be edited, altered or broken apart. Other Assets should generally not be edited or altered. However if the Licence rules or Usage instructions specifically allow for repurposing or alteration, editing of Assets is permissible. 

CAN I USE ASSETS FOR DOMESTIC PROMOTION?

All assets MUST be used for the purpose of promoting New Zealand and/or New Zealand products and services offshore. Please refer to asset licence for more information.

 

CAN I USE ASSETS IN PAID MEDIA?

That depends. Please refer to the License conditions for each individual Asset. If mentioned in Licence conditions “unpaid media only”, the Asset must NOT be used for paid media. However, if the Licence conditions allow for “paid and unpaid digital and print media”, then you can use the Asset in paid media. “Paid” means where payment is (or is agreed to be) received or paid for the marketing activity, and/or media space, and/or advertising space, and/or publication, in which the Asset appears, but excludes tradeshows.

HOW DO I GET A DIFFERENT USER ROLE?

User Roles are used to give Users certain abilities such as the ability to edit meta-data, upload Assets, view private Assets, etc. The public (not yet registered or not logged in) are deemed to be 'Guest' users. All registered users get the role of 'Standard User' by default. If you think you should have a different User Role, please contact us and request a role change. 

MY QUESTION IS NOT ANSWERED HERE, WHERE CAN I GET ADDITIONAL HELP?

contact us